Optimize product updates with consumer research | Highlight
Pinpoint every opportunity for growth
…and avoid updates that hamper it. See how your product should evolve to sustain consumer loyalty and grow sales.
When teams are considering product updates
- You’re under pressure to react quickly to supply chain changes
- You risk changes that could alienate current shoppers
- You’re responding to evolving consumer preferences on ingredients
The result
A huge risk of disrupting successful past performance.
Alienation analysis original vs. update
18% risk
High potential for user loss — refine the new formula before it reaches loyal buyers.
| Response category | Count | Share |
|---|---|---|
| Alienated | 71 | 18% |
| Noise | 25 | 5% |
| Liked | 276 | 68% |
| Disliked | 41 | 10% |
Highlight AI
Alienation traces to the new sweetener, not the packaging
Reformulate smarter with Highlight
- Testing prototypes with real consumers
- Applying in-platform research standards automatically for rigorous results
- Pinpointing the attributes behind consumer content — and discontent
Learn more about alienation analysis
Update without the risk
[In-home usage testing
Put your product in real consumer homes to see how it performs in real-life routines.](/content/use-case/in-home-usage-testing/index.html) [Alienation analysis
Identify the elements of your reformulation, packaging, or branding that risk alienating current consumers.](/content/use-case/alienation-testing/index.html)
See how Highlight helps product teams optimize
Get a personalized walkthrough of how to launch reformulations with confidence.
Keep moving through the lifecycle
[Previous stage Understand
Evaluate evolving consumer preferences and behaviors.](/content/lifecycle-stage/in-market-diagnosis/index.html) [Next stage Expand
Grow your innovation and renovation pipeline.](/content/lifecycle-stage/extend-product-line/index.html)