Diagnose in-market performance | Highlight
Diagnose your in-market performance
Get to the bottom of how your product performs in market — and what to fix to drive more sales.
See Highlight in action Explore the platform
Built for innovators. Loved by product teams. Trusted by leading brands.
Sound familiar?
When teams are trying to diagnose
- Underperformance at retail could be caused by many different factors
- Retail measurement data is expensive — and may not reveal the root of the problem
- Teams are too close to the product to have an unbiased opinion
The result
Making updates blindly — or against biased feedback.
Penalty analysis in-market SKU
| Attribute | Consumer read% | Penalty |
|---|---|---|
| Flavor | Just about right | 71 |
| Sweetness | Not sweet enough | 28 |
| Aroma | Just about right | 64 |
| Color | Too bright | 33 |
Highlight AI: Color, not flavor, is driving the repeat-purchase dip
Diagnose smarter with Highlight
- Pinpointing the sensory metrics causing consumer discontent
- Using AI to surface insights from unstructured qualitative feedback
- Measuring in-home usage to find points of failure in real-life environments
- Running blinded head-to-head competitive tests and category benchmarks
Get to the root of performance
- In-home usage testing
Put your product in real consumer homes to see how it performs in real-life routines. - Benchmarking
See where your results stand against category norms to get to the bottom of your performance. - Ratings & reviews
Crowdsource the real consumer ratings you need — and learn what customers love most. - Competitive testing
Blind your product and pit it against category leaders to see where you win and where you lose.
See how Highlight helps teams understand & diagnose
Get a personalized walkthrough of how to find the root cause.
Keep moving through the lifecycle
- Previous stage: Validate
Confirm your product is launch-ready and delivers on its promise. - Next stage: Optimize
Continuously enhance the consumer experience.