Troubleshooting Highlight Platform Sign In

Troubleshooting Signing In to Highlight’s Customer Platform

Having trouble signing in to Highlight’s customer platform ( platform.letshighlight.com)? Try the following steps in order:

1. Clear your browser cookies and cache, then attempt to sign in again. Instructions for your browser:
   • Google Chrome
   • Safari (Mac) / Safari (iPhone/iPad)
   • Mozilla Firefox
   • Microsoft Edge
2. Try an incognito/private browsing window. Instructions for your browser:
   • Google Chrome (Incognito)
   • Safari (Private Browsing)
   • Mozilla Firefox (Private Browsing)
   • Microsoft Edge (InPrivate)
3. Double check you're using a supported browser and the correct URL for your region:
   • US: platform.letshighlight.com
   • EU + UK: platform.eu.letshighlight.com
4. If you've recently reset your password, make sure you completed the full reset flow (clicked the email link AND set a new password).
5. Still stuck? Contact customer support ( support@letshighlight.com) with:
   • The exact email address you're using to sign in
   • The exact URL you're trying to load
   • A screenshot of any error message

Still need help? Browse the Help Center.